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10-Jul-2026

Service Operations Manager – Industrial Equipment & Aftermarket Services

Adelaide, South Australia

A leading global industrial equipment manufacturer is seeking an experienced Service Operations Manager to lead its Adelaide aftermarket and field service operations. This is an excellent opportunity for a hands-on leader who combines strong operational management with technical knowledge and a passion for delivering exceptional customer service.

Reporting to senior leadership, you will oversee the day-to-day performance of the service department, ensuring efficient service delivery, strong financial performance, and a high level of customer satisfaction. You will lead a team of service technicians and support staff while driving continuous improvement across safety, service quality, and operational efficiency.

The Role

As the Service Operations Manager, your responsibilities will include:

• Leading the daily operations of the regional service department to achieve operational and financial targets
• Developing and executing the regional aftermarket service strategy to grow service revenue and customer retention
• Managing service scheduling, workflow, WIP, backlog, and overall service performance
• Providing technical guidance and operational support to field service technicians
• Reviewing quotations, repair proposals, and service documentation while ensuring timely customer communication
• Building and maintaining strong relationships with key customers, resolving issues, and ensuring a high level of service delivery
• Monitoring branch inventory, tooling, company assets, and spare parts to support efficient operations
• Coaching, mentoring, and developing service personnel while identifying ongoing training needs
• Ensuring accurate reporting, timesheet approvals, payroll support, and operational administration
• Promoting a strong safety culture while ensuring compliance with quality, environmental, and WHS standards

About You

To be successful in this role, you will ideally have:

• Trade qualification or engineering background in Mechanical, Electrical, or a related industrial discipline
• Proven experience managing field service or aftermarket operations within an industrial or manufacturing environment
• Strong leadership experience supervising service technicians and coordinating service delivery
• Commercial awareness with experience managing budgets, forecasts, KPIs, and operational performance
• Excellent customer relationship, problem-solving, and conflict resolution skills
• Experience using ERP or service management systems such as SAP, along with strong Microsoft Office skills
• Highly organised with the ability to prioritise multiple tasks and meet deadlines
• A proactive leadership style with a strong focus on continuous improvement, safety, and customer satisfaction

What's on Offer

• Competitive salary package + Super + Company Vehicle
• Leadership role with a globally recognised industrial organisation
• Stable, long-term career opportunity with ongoing professional development
• Supportive team environment with genuine opportunities for career progression
• Diverse role combining operations management, technical leadership, and customer engagement
• Opportunity to make a meaningful impact on service performance and business growth across the South Australian region